Privacy Policy
Harbour Luxe Collective Privacy Policy
Harbour Luxe Collective ("we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner.
Harbour Luxe Collective is operated as a sole trader business providing landscape design, project delivery, outdoor living, and landscape maintenance services.
This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with applicable Australian privacy laws and good business practice.
By using our website, submitting an enquiry, or engaging our services, you consent to the practices described in this Privacy Policy.
Collection of Personal Information
Personal information is information that identifies an individual. The types of personal information we may collect include:
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Name
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Postal address
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Email address
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Telephone number
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Property address
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Project details and requirements
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Information provided through website enquiries, contact forms, consultations, or correspondence
We collect personal information when you:
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Submit an enquiry through our website
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Contact us by phone or email
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Request information about our services
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Engage us for design, consultation, project delivery, or maintenance services
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Subscribe to newsletters or marketing communications
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Interact with our website
How We Use Your Information
We collect personal information primarily to:
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Respond to enquiries and requests
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Provide landscape design, consultation, project delivery, and maintenance services
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Prepare proposals and quotations
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Communicate with clients regarding projects and services
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Improve our website and customer experience
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Send marketing communications, updates, and information about our services where consent has been provided
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Meet legal and regulatory obligations
You may opt out of marketing communications at any time by contacting us or using the unsubscribe link provided in our communications.
Website Analytics and Cookies
Our website may use cookies and similar technologies to improve user experience and analyse website performance.
Cookies may collect information such as:
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Browser type
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Device information
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Pages visited
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Time spent on the website
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Referring websites
This information is generally used for statistical and website improvement purposes and does not personally identify individual users.
You can choose to disable cookies through your browser settings, although some website features may not function correctly.
Project Photography
With the client's consent, Harbour Luxe Collective may photograph completed projects for use in our portfolio, website, social media platforms, and other marketing materials.
We will not publish personal information relating to a client without their consent.
Disclosure of Personal Information
We do not sell, rent, or trade your personal information.
We may disclose your personal information to:
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Professional advisers and consultants
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Contractors, suppliers, or service providers assisting in the delivery of our services
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Website hosting and technology providers
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Marketing service providers
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Government authorities where required by law
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Other parties where you have provided consent
Any third parties engaged by us are expected to maintain appropriate privacy and confidentiality standards.
Overseas Disclosure
Some third-party service providers we use may store or process personal information outside Australia. By providing your personal information, you consent to such overseas disclosure where permitted by law.
We take reasonable steps to ensure that any overseas service providers maintain appropriate privacy and security standards.
Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information may be stored electronically, physically, or through secure third-party systems used in the operation of our business.
While we take reasonable precautions to protect information, no method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete, or out of date.
To request access or corrections, please contact us using the details provided below.
We may require proof of identity before releasing any personal information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy policies of any third-party websites they visit.
Retention of Information
We will retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
Changes to This Policy
We reserve the right to update this Privacy Policy from time to time.
Any updates will be published on this website and will take effect immediately upon publication.
Privacy Complaints
If you believe we have breached your privacy obligations, please contact us using the details below and provide full details of your complaint.
We will investigate your complaint and endeavour to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way your personal information is handled, please contact us:
Harbour Luxe Collective
Email: enquiries@harbourluxecollective.com.au
Phone: 0434 247 972
Website: harbourluxecollective.com.au
Last Updated: 06/2026